October 14, 2011

Microsoft Online Services: Cannot submit forms on Admin pages

When trying to work with Microsoft Online Services Administration pages at https://portal.microsoftonline.com/Admin, after submitting forms that contain text fields, you might get error:

Sorry! We can't process your request right now.
The service is temporarily offline for scheduled maintenance or we're investigating a problem. We're working to get it back online as quickly as possible.
Error code: 0.

Such form is, e.g., Service Request.

After quite lengthy problem solving session with Microsoft support and bunch of test service requests it turns out that if you have string like <XYZ> in the text fields, submitting the form will not work.

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